- Overall responsibility for the operational delivery of events
- Recruit, mentor, manage & develop direct reports & wider team members within EMEA Operations Team
- Lead meetings with venues, current and potential suppliers to determine scope of services required by the company and negotiate best price alongside the head office procurement function
- Active role in all tendering processes
- Creation, management and implementation of internal and external Service Level Agreements with official contractors – in conjunction with procurement and legal teams as part of overall operational contract management
- Liaising with Head office Legal team on contract management details
- Budget setting, management and overall accountability for Operational lines in budgets
- Initiate, maintain and deliver projects, procedures and processes to continually improve & standardise the quality of operational delivery across EMEA
- Working in collaboration with the Group Health, Safety and Sustainability Manager and H&S advisor reviewing current health and safety practices so to implement best practice and continuous improvement initiatives successfully across EMEA
- Post event KPI reporting and analysis with ability to set objectives for team members to improve on service delivery YOY
- Comply with EMEA’s Sustainability Policy, and actively contribute to the commitment to sustainability, working with the Sustainability Manager to set Operations team member specific objectives.
See further my portfolio and my linkedin profile:https://www.linkedin.com/in/susanboomkamp/
